Who Is Eligible?
Non-managerial employees in the hotel, restaurant, retail, tourism or hospitality-related fields, including the public sector are eligible to be nominated for a ROSE Award. Managers (hold no ownership) are eligible for the overall Spirit of Hospitality ROSE Award. Employees should have direct contact with, or provide support to, visitors and customers,and distinguish themselves by promoting Boise and surrounding areas through exemplary service and customer satisfaction.
Criteria for Awards:
- Nominations may be submitted by management personnel or a member of the general public. The person nominated for one of the ROSE Awards must be employed in a non-managerial position (unless being nominated for the Overall Spirit of Hospitality Award) and hold no ownership in the organization. No past winners are eligible; however, past nominees are eligible. (There will be one overall Spirit of Hospitality ROSE Award given, in addition to the 7 ROSE Awards.) This can be a manager as long as they hold no ownership.
A Nomination Committee comprised of hospitality and business professionals will confidentially review all nominations and select up to seven (7) finalists in each of the seven (7) main award categories which include: Accommodations, Dining, Retail, Behind the Scenes, Volunteer, Attractions & Transportation. In addition to the 7 main awards, there will be one overall Spirit of Hospitality ROSE Award recipient.
Finalists will be recognized at the 2nd Annual ROSE Award Celebration on Monday, April 9, 2018 at The Grove Hotel. All finalists will receive two (2) complimentary tickets to the Awards Celebration. Family, friends, and co-workers are invited to purchase additional tickets for $30 each or corporate sponsorships to attend the event and support their nominee are available. Overall winner in each of the seven award categories and the Spirit of Hospitality ROSE Award winner will be announced at the event.
Judging & Selection Process
After all votes are cast, a panel of hospitality-industry judges will choose a winner in each of the seven categories. The ROSE Awards judging criteria includes commitment to excellent customer service, longevity, endorsement of managers and co-workers, community service activities, communication skills, ability to handle problems effectively, attitude and workplace knowledge, and lasting impressions. The panel of judges will base the decision of who wins the ROSE Award based on the criteria listed above and the number of votes a nominee receives. After the judging is finished, an overall service-champion (grand-prize winner) will be selected from the pool of nominations.
Eligible Job Titles (Examples)
Server, Fine Dining Restaurant
Candidates from full service restaurants, including bar service staff.
Server, Casual Dining
Candidates from full service food restaurants, including bar service staff.
Candidates serving banquet meal functions in hotels, free-standing restaurants, or off-premise catering.
Food Production Personnel
Candidates from restaurants, hotels that directly cook, maintain food safety standards and support kitchen food production personnel (line cooks, pastry cooks, pantry workers), or food attendants who service compliment food/beverage operations.
Food and Beverage Support
Food service personnel including dishwashers, bus persons, bar porters and banquet set-up who assist wait staff in hotels or restaurants.
Candidates from hotels, restaurants or off-premise catering.
Greeters from restaurants.
Tour Guides & Hosts
Candidates from attractions who offer tours, informational talks to visitors.
Travel Agent/Airline/Car Rental Agent
Candidates working within a travel agent, car rental company or airline/airport representative.
Valet or Bell/Door Person
Candidates in door positions, valet or bell person at a restaurant or hotel.
Candidates who clean guest rooms in hotels.
Candidates from direct contact positions within a hotel or restaurant; i.e., front desk and reservations personnel.
Back of the House Personnel
Candidates from hotels or free-standing restaurants who directly support front-line customer contact personnel. Positions include administrative personnel, hotel operators, maintenance, janitors, and laundry personnel.
Candidates from security positions, including emergency medical technicians, within a hotel or attraction who directly interface with guests.
Candidates in concierge and concierge-related positions.
Visitor Information Service Personnel
Candidates from guest contact positions at attractions, parks, recreation facilities or guest relations and information desks.
Retail Sales Associate
Candidates from retail stores directly serving the customer.
Candidates from restaurants, hotels, attractions and transportation authorities, includes hotel cashiers, food and beverage cashiers, parking cashiers & valet cashiers.
Candidates who drive taxis, buses, limousines & shuttle Boise visitors & guests. As well as, rental car companies personnel.